Returns & Exchanges
At GIBBON, we want to ensure you have the right gear to reach your peak performance. If you are not 100% satisfied with your purchase, you can return or exchange your items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the unused sports gear in its original packaging with all tags attached to ensure the item remains in resalable condition.
Attach the Label
Download and print the prepaid shipping label provided by our portal and securely affix it to the outside of your package.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing